How can I track my order?
Once your order ships, you will receive a confirmation email with corresponding tracking information. The tracking number and progress can be found within the order details in your account, or on the carrier’s website.
Our standard order processing time is up to seven business days. During peak periods, please allow additional processing time. Delays may result from payment authorizations, product availability, or customs processing, which could lead to longer delivery times. We appreciate your patience during these busy periods.
Exceptions to this timeframe may include:
• Made-to-order products, including jewelry. These products are made specifically for the customer after an order is placed. Estimated delivery timelines are indicated on the respective product page.
• Products with extended delivery timelines. Estimated delivery timeframe will be indicated on the respective product page, during checkout, and in the order confirmation email.
Domestic Shipping Policy
All domestic orders will deliver via UPS ground within 5-7 business day. Free shipping is applicable in the contiguous United States for orders exceeding $250 USD.
International Shipping Policy
All international orders will deliver via DHL Express within 4-6 business days. Free shipping is eligible based on total spend and location.
Customers now have the option to pre-pay for potential duties and taxes during checkout. Please note that import duties and taxes vary by country. If Duties and Taxes were not paid when you placed your order, either because you elected so or because pre-payment is not available in the delivery destination (or for any other reason): (a) you are advised that the amount of Duties and Taxes displayed under the pre-payment option on the checkout is only an estimation and may not reflect the amount of Duties and Taxes actually charged to you by the broker, carrier or the relevant authority, which such amount might be higher than the estimation; and (b) you will be fully responsible for paying all applicable Duties and Taxes directly to the relevant authority as determined and assessed by such authorities. Global-e and the Brand will have no responsibility or liability in connection with the foregoing. Moreover, if you fail to pay any Duties and Taxes without reasonable reason, causing the liability to fall on us, the carrier or any third party (including the Brand), the amount of such Duties and Taxes may be deducted from any refund or other amounts you may claim.
What if my order is lost?
If your tracking information confirms delivery and you have not received your order, we suggest waiting 48 hours. If you still have not received your order after this window has passed, please reach out to Client Services.
What if my order has been returned to the sender?
If your package has been returned to our warehouse, please contact us for further assistance.
Holiday Shipping Timelines
During the holiday period, please allow up to 5-7 business days for processing after your order has been placed and an additional 5-7 business days for delivery. You will receive an email with your tracking information once your order ships.
PLEASE NOTE: We cannot guarantee orders placed after 12/13 will deliver by 12/24.