Aimé Leon Dore aims to ensure its customers’ full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for store credit.
To return an item, the following conditions must be met:
• Returns must be requested within 30 days of delivery.
• The returned item(s) must be in new condition, unworn, with the hang tag attached in the original packaging.

We are not responsible for risk of loss or damage during return shipment. Any item(s) returned not in the required condition will be returned to you.

Please note:
• Items purchased during seasonal sales cannot be returned or exchanged.
• Online purchases cannot be returned in-store.
• In-store purchases can only be returned in-store.
• Customers will not be refunded for initial shipping costs.
• Store credit will be issued for the retail price of item(s) purchased.

U.S. customers can begin the return process here. To complete your return, follow these steps:

• In the Returns Portal, please enter your order ID, the unique 7 digit series, followed by the email used to complete this order.
• Once the return form is submitted, a prepaid UPS return label will be generated.
• Place all items you wish to return in their original packaging, including any hangtags, and send using the attached prepaid UPS return label. The item(s) must be in original condition with the original packaging and all tags attached. Items not returned in their original condition may not be accepted.
• We will notify you as soon as your item is received and processed. Once item(s) are received and inspected, store credit will be issued for returned items.

We offer two exchange options: Instant Exchange and Standard Exchange.

1. Instant Exchange:
• Your exchange is initiated immediately upon submission, securing inventory for the items you want to exchange.
• A $1.00 hold is placed on your credit card.
• A return label is generated for you to send back your original order within 14 days.
• If the original order is not returned within 14 days, the full exchange amount will be charged to your card.

2. Standard Exchange:
• Your exchange order is processed once your return is delivered and processed in the system.

All exchanges are shipped with standard shipping. You will receive an email with your new order number. We are unable to cancel exchange orders due to our extremely efficient processing times.

If you received an incorrect or damaged item, please do not start a return via the portal; instead, reach out to Client Services.

International customers can start the return process here. To complete your return, follow these steps:

• In the Returns Portal, please enter your order ID, the unique 14-character identifier starting with GE, followed by the email used to complete this order.
• Once the return form is submitted, a prepaid DHL return label will be generated.
• Place all items you wish to return in their original packaging, including any hangtags, and send using the attached prepaid DHL return label. The item(s) must be in original condition with the original packaging and all tags attached. Items not returned in their original condition may not be accepted.
• We will notify you as soon as your item is received and processed. Once item(s) are received and inspected, store credit will be issued for returned items. If an exchange is being made, the customer will be required to purchase the desired item using the store credit issued, as we currently do not offer exchanges for international orders.
• We are not responsible for any loss or damage during return shipment. If you decide to place a new order, the cost of shipping will not be included and will have to be paid again.

If you received an incorrect or damaged item, please do not start a return via the portal; instead, reach out to Client Services.

Once your return is delivered, please allow 5-7 business days for your return to be processed. You will receive an email confirmation once your return has been processed. Should there be no further update after 10 business days, please contact us for further assistance.

Please note we are currently experiencing slight delays with processing returns. We are actively working with our partners to improve processing times. We sincerely appreciate your patience.

Instant exchange allows customers to receive their exchange orders immediately. To secure the return of the original order, a temporary hold of $1.00 will be placed on the credit card provided during the return checkout process. This hold will be lifted within 5-7 business days, depending on your financial institution. 

Once your exchange request is submitted, a new exchange order will be created and follow our standard delivery time. You will receive a prepaid shipping label to return your original order within 14 days. Failure to scan the return shipment within this timeframe will result in a charge equivalent to the full amount of the exchange.

Instant exchange reserves the item(s) you want to exchange for. Standard exchange item(s) are not reserved until your return package is scanned by the courier. We advise shipping your return package promptly in order to reserve your exchange item(s). Once your return package is scanned, your exchange order will be processed and dispatched following our standard shipping timeframe. 

Please contact us about any damaged or defective items with accompanying photos within a 60-day period from the date of purchase.