CLIENT SERVICES

Draw Payment Policy

Following your draw entry a temporary authorization hold will be placed on your payment method.
This pending charge is not confirmation you've won.

Those who submit entries will be notified of draw results via email within two business days of the raffle closing. If your entry was not selected as a winner, funds will become available once your bank releases the hold; this typically occurs within 7-14 business days. If your entry is selected, payment will be captured at that time. 

I entered the Draw for the wrong/size color. Can I change my entry?

If you no longer want the size/color of the product entered for, you can cancel your entry and re-enter the draw. See steps under “Can I cancel my entry?” below.

Can I cancel my entry?

Yes; if you change your mind or need to update your entry to a new size/color, you can cancel the entry in your account prior to winner selection. To cancel:

  1. First, log into your account. If you do not have an account, you can still access your entry by creating an account with the email address used to place your entry. 
  2. Within the Order History section of your account, find the corresponding draw entry and select “View or Manage.”
  3. Scroll down to the “Support” section on the order details page and select the “Cancel” option. If the cancelation option is not available, please contact our Client Services team for further support.
  4. Select “Confirm Cancelation” to submit the cancelation.
  5. If your cancelation is successful, you will receive a confirmation email shortly after. Please note that your payment method may reflect a pending charge; funds will become available once your bank releases the hold.

Can I change the destination address on my entry?

Once your entry is selected and the status is “Draw Entry Selected”, you can change the shipping destination. To change your shipping address, follow the instructions below:

  1. First, log into your account. If you do not have an account, you can still access your entry by creating an account with the email address used to place your entry. 
  2. Within the Order History section of your account, find the corresponding draw entry and select “View or Manage”.
  3. Scroll to the “Shipping Address” section on the order details page and select the “Change Address” option.
  4. Enter your new address details and select "Confirm Updated Address".
  5. Once completed, your new address will be updated. Due to tax regulations, changes to shipping address must be within the same state.