Frequently asked questions
HOW DO I KNOW WHAT SIZE I AM?
To best gauge your appropriate size, please refer to the sizing
chart for the particular item you’re interested in. This can be
found directly on the respective product page
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (Visa, Amex,
Mastercard, Discover) and PayPal.
CAN I PICK UP AN ORDER OR DROP OFF A RETURN
FROM YOUR NEW YORK LOCATION?
At this time, we are unable to accept any direct
pick-ups or drop-offs.
WHAT COURIER PROVIDERS DO YOU USE?
All orders are shipped via FedEx.
CAN I USE A PO BOX FOR MY DELIVERY ADDRESS?
No, we do not ship to PO boxes.
DO YOU SHIP INTERNATIONALLY?
We currently ship worldwide. Please refer to our
Terms & Conditions for pricing.
CAN MULTIPLE ORDERS BE COMBINED?
Due to high volume of orders we cannot combine orders.
Please be sure to place all desired items in the cart before
HAS MY ORDER BEEN SHIPPED?
If you are purchasing product from a made to order collection,
please refer to shipment specifications on the particular
product’s details. If you are purchasing product that is currently
in stock, please expect it to be shipped within 1-3 business days,
unless it is purchased along with a product from a made to
order collection. In that case, when the made to order products
are ready, the products will be shipped altogether.
HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?
Standard domestic shipments usually take 4-5 business days
to arrive. International shipments typically take 5-7 business
days to arrive. 2-day shipments usually take 2 business days to
arrive. Please note, time may vary due to weather, customs, or
any unforseen variables.
I JUST PLACED AN ORDER, CAN I CANCEL IT?
Unfortunately, we are unable to cancel orders once your order has been submitted.
WILL I BE CHARGED DUTIES AND TAXES?
Aimé Leon Dore is not responsible for any import fees, customs,
duties, or other taxes imposed by your respective country.
HOW DO I EXCHANGE OR RETURN AN ITEM?
We are happy to exchange any product that we stock for online
store credit only. To exchange or return an item, please follow
the instructions located on our Terms & Conditions page.
Unfortunately, we are not offering any returns whatsoever on
any made to order collections.
WILL I HAVE TO PAY FOR RETURN SHIPPING?
We provide free return shipping for all domestic orders.
International customers are responsible for return shipping.
WHEN WILL I RECEIVE MY STORE CREDIT?
Once returned items are received, store credit is
issued within 2-3 business days.
CAN YOU HOLD PRODUCT FOR ME?
Due to limited quantities we are not able to hold products.
WILL SOLD OUT ITEMS BE RESTOCKED?
To be notified of any restock, please click the ‘Notify Me
When This Product Is In Stock’ link located on the respective
item’s product page.
WHERE ELSE CAN I FIND YOUR PRODUCT?
At this time all Aimé Leon Dore products are sold exclusively on
our webshop and at select retailers. You can view our stockists here
If you did not find the answer to your question, please contact
customer service directly at www.aimeleondore.com/contact